The phone agent
What happens when Calso answers your phone
Calso's phone agent picks up the calls you forward to it, talks with the caller in plain, friendly Australian English, and texts you what they wanted. Here is a call, step by step.
From $99 a month · 30-day money back from your first payment · No lock-in
On the call
A call, step by step
- 1
It answers with your business name
Callers hear your business name instead of a voicemail greeting, and can talk the way they would talk to you.
- 2
It answers the usual questions
Hours, prices, services, where you are and your policies, from your website, your Google listing and your setup interview.
- 3
It checks before it says it doesn't know
For a specific question, it looks through what it knows about your business first. If the answer isn't there, it says so and offers to take a message. It never guesses.
- 4
It takes the details
For an appointment, a quote, a job or a call back, it takes the caller's name, number and what they need. At a cafe, restaurant or bar, it takes the table booking itself.
- 5
It texts you straight away
The message lands on your phone as a text, so you can get back to the caller while it's still fresh.
An example call
What a call to a salon sounds like
Written to show how a call goes. The salon and the caller are made up, and the price comes from the salon's own website.
Hi, thanks for calling Bloom Hair Studio. How can I help?
Hi, how much is a cut and colour?
A cut and colour starts from $180, depending on your hair length. Would you like to book one in?
Yeah, Saturday morning if you can. Sorry, am I talking to a real person?
I'm Calso, the salon's AI assistant. I can't see the appointment book, so I'll take your details and Mel will text you to confirm a time. What's your name?
Priya. My number's 0491 570 156.
Thanks, Priya. That's 0491 570 156 for a cut and colour, Saturday morning. I'll send it to Mel now.
The text Mel gets straight away
Priya, 0491 570 156. Wants a cut and colour, Saturday morning if possible. Asked about the price.
Rules it follows on every call
It says it is an AI if asked
It never claims to be a person, and never claims to be you.
It never guesses
No made-up prices, times or answers. If it doesn't know, it takes a message and tells you.
It leaves the judgement calls to you
Refunds, discounts, custom quotes and complaints: it takes the details and passes them to you without promising an outcome.
What it doesn't do
Keep audio of your calls
Calso doesn't keep audio recordings. What you get is the text with each caller's details.
Book into your booking software
It doesn't connect to systems like Fresha, Timely or ServiceM8. It texts you the request so you can book it in. Venues are the exception: their table bookings are taken in Calso itself.
Take over your number
Calls only reach Calso when you forward them to your Calso number. Callers still dial your usual number, and turning forwarding off undoes it.
Questions
What if a caller wants to talk to me?
Calso takes their name, number and what it's about, and texts it to you so you can call them back.
Does it answer after hours?
Yes. It answers the calls forwarded to it at any hour, including nights and weekends when you're closed.
Can I change what it says about my business?
Yes. Your dashboard lists everything Calso knows about your business. Edit a line, add one or delete one, and that is what it answers from.
Can I hear it before I sign up?
Yes. Talk to the demo agent in your browser on the live demo page. There's nothing to sign up for.
Where its answers come from: how Calso knows what to say. Setting it up: how it works.
Hear it for yourself.
Talk to the demo agent in your browser, or set Calso up on your own business. Setup usually takes under 15 minutes.
From $99 a month · 30-day money back from your first payment · No lock-in
Not ready to do it now? Leave your details and we'll email you the link to set it up.