Your Data & Privacy
We understand the hesitation.
Let us address it directly.
You're thinking about letting an AI answer your business's phone, built by someone you've never met. That's a big ask. This page explains exactly what Calso knows about your business and your callers, and how it is handled. No corporate jargon, no inflated claims. The formal version is our privacy policy.
The short version
Six things you should know.
We never ask for your passwords to other services. Not your bank login, not your email password, not your social media.
Calso only knows what you give it: your public website and Google listing, the answers from your setup interview, and anything you add or correct in your dashboard.
Calso does not record calls. No audio recordings are stored.
Your data is never sold, and never shared with other businesses, advertisers or data brokers. The service providers Calso needs to run are named below.
Your business data is not used to train AI models. It is used to answer your calls, not anyone else's.
You're in control. You can correct what Calso knows and turn call forwarding off at any time. Email us and we'll export your data or delete your account.
Credentials & access
We never ask for your passwords.
This is worth repeating because it's one of the biggest concerns owners have. Calso does not need your login for any other service. Not your bank, not your email, not your social media. Here's how it actually works:
How you give Calso information
Your public website and Google listing
During setup, Calso reads your website and Google listing, which is information that's already public.
The setup interview
A short interview, typed or by voice, covers what your website doesn't say: your hours, your prices, your policies.
Your dashboard
You can add to or correct what Calso knows at any time.
Connecting another service, if you ever do
You sign in on that provider's own login screen. We never see the password.
What Calso never asks for
Bank account credentials
Calso has no access to your bank and cannot move money.
Email passwords
Calso doesn't need your email account to answer your phone.
Booking system logins
Calso doesn't log in to your booking or POS software. It texts you the request instead.
Social media passwords
No access to your Instagram, Facebook, or any social accounts.
How the AI uses your data
A private knowledge base. Nothing more.
What Calso learns about your business, from your website, your Google listing and your setup interview, is kept as a private set of details for your business alone. Calso uses it for one thing: answering your callers.
What the AI does with your data
Answers callers' questions about your hours, prices, services, location and policies
Uses your mobile number to text you the messages and requests it takes
For venues, uses your booking details to take table bookings
When it doesn't know something, it takes a message instead of guessing
What the AI never does with your data
Never uses it to train AI models
Never sells it
Never shares it with other businesses, advertisers or data brokers
Never uses one business's details to answer another business's calls
Internal access
Who can see your data.
Straight answer, because a vague one is worse than useless here.
Your account's data is visible to you, and to Calso when we need to look: to help you when you ask, or to keep the service running.
Some products claim nobody at the company can ever see your data. For a service that has to read your details to answer a phone call, and has to be fixed when a call goes wrong, that claim is rarely true. We would rather tell you what the access is than pretend there isn't any.
What we do not do: sell your data, share it with other businesses, advertisers or data brokers, or use one business's data to answer another business's calls.
Your data is handled by the service providers Calso needs in order to work at all, as our privacy policy lists them: Supabase for the database (in Sydney), Vercel for hosting, Anthropic for the AI, ElevenLabs for the voice, Resend for email and Sentry for error tracking, plus the phone carrier that connects the call. Some of that processing happens in the United States and Europe. Everything is encrypted in transit (TLS 1.2 or later) and at rest (AES-256). Email admin@calso.com.au and we'll export your data or delete your account.
Your controls
Fully manageable. Fully controllable.
Calso isn't a black box. You decide what it knows and whether it answers at all, and you can change your mind at any time.
See and correct what Calso knows
The details Calso answers from are in your dashboard. If something is wrong or out of date, correct it there.
Switch it off any time
Turn call forwarding off on your phone (on most mobiles, dial ##61# and ##67#) and calls ring through to you as before. Your number was always yours.
Get a copy of your data
Email admin@calso.com.au and we'll export your data and send it to you. You're never locked in.
Delete your account
Email admin@calso.com.au and we'll delete it. Your business data is deleted within 30 days, except records the law makes us keep, such as billing.
What happens if...
The questions you're actually thinking.
What happens if I want to stop using Calso?
Turn call forwarding off and cancel. There is no lock-in. If you want a copy of your data or your account deleted, email admin@calso.com.au: your business data is deleted within 30 days, except records the law makes us keep, such as billing.
What happens if Calso gets hacked?
Each business's data is kept separate in the database, and everything is encrypted in transit (TLS 1.2 or later) and at rest (AES-256). Database backups are encrypted too, and kept for 30 days.
What happens if Calso shuts down?
Your phone number was never Calso's. Turn call forwarding off and your calls ring through to you as they did before. Email admin@calso.com.au for a copy of your data.
What happens if the AI gets something wrong?
It is built not to guess: if it doesn't know something, it takes a message and texts it to you. If it gives a caller a wrong detail, correct that detail in your dashboard so it has the right answer next time.
What happens to my callers' details?
Calso takes a caller's name, number and what they need so it can text them to you. It doesn't sell them, share them with other businesses or advertisers, or use them for anyone else's calls.
More questions
Still not sure? Ask us anything.
Does Calso train its AI on my data?
No. Your business data is not used to train AI models. It is used to answer your calls, and never another business's.
Does Calso record my calls?
No. Calso does not record calls, and no audio recordings are stored.
Can Calso access my bank account or make payments?
No. Calso has no access to your bank accounts, cannot move money, and doesn't take payments from your callers.
Can Calso see my account?
Yes, when we need to: to help you when you ask, or to fix something that went wrong. We'd rather tell you that than claim nobody can. We don't sell your data or share it with other businesses, advertisers or data brokers.
Can I stop Calso answering at any time?
Yes. Turn call forwarding off on your phone and calls ring through to you as before. There's no lock-in: you can cancel any time.
Trust is earned. Not assumed.
Questions about how your data is handled? Email admin@calso.com.au. Or leave your email and we'll send you the link to set Calso up for your business.
Or set it up now at calso.com.au/onboarding. It usually takes under 15 minutes.