The agreement
between us.

Calso is an AI-powered business assistant operated by Calso Pty Ltd (ABN 68 843 826 983), Melbourne, Australia. It helps small businesses manage operations including task automation, inventory, reservations, staff scheduling, document processing, voice interaction, and third-party integrations.

Calso is a tool, not a replacement for professional advice. It does not provide legal, financial, tax, or medical advice. Decisions you make based on Calso's suggestions are your responsibility.

To use Calso, you need to create an account with a valid email address. You're responsible for keeping your login credentials secure. If you suspect unauthorised access, let us know immediately.

One account per business. If you operate multiple businesses, you can create separate accounts for each. You must be at least 18 years old to use Calso.

You own all the data you put into Calso. Your documents, contacts, inventory, reservations, messages, and any other business information remain your property.

You grant us a limited licence to process, store, and display your data solely for the purpose of providing the Calso service. We do not use your data to train AI models, sell to third parties, or for any purpose unrelated to operating Calso for you.

You can ask us to export or delete your data at any time and we will do it, at no charge, within 30 days. There is no self-service button for this yet, so email admin@calso.com.au. See our Privacy Policy for details.

You agree not to:

• Use Calso for any illegal purpose
• Upload malicious files or attempt to compromise our systems
• Reverse-engineer, decompile, or extract source code from Calso
• Resell or redistribute access to Calso without our written permission
• Use Calso to store or process data you don't have the right to use
• Impersonate another person or business
• Abuse the service in a way that degrades it for other users

We reserve the right to suspend or terminate accounts that violate these terms. We'll give you reasonable notice unless the violation is severe or ongoing.

Calso connects to third-party services (Google, Dropbox, Xero, Square, and others) through their official APIs. When you connect a service, you authorise Calso to access specific data from that service on your behalf.

These third-party services have their own terms and privacy policies. We're not responsible for how they handle your data on their end. You can disconnect any integration at any time.

Calso uses AI to generate summaries, suggestions, draft emails, action items, and other content. AI-generated content may contain errors or inaccuracies. You should review any AI-generated content before acting on it, especially for communications sent to customers, suppliers, or staff.

We are not liable for decisions made based on AI-generated content. Calso is designed to assist, not replace, your judgment.

Calso's voice features use ElevenLabs for speech-to-text and text-to-speech processing. When you use voice features, your audio is streamed to ElevenLabs' servers for real-time processing. We store text transcripts of voice conversations but do not retain raw audio.

By using voice features, you consent to this processing. If you prefer not to use voice, all Calso features are available via text.

We aim for high availability but don't guarantee 100% uptime. Calso may be temporarily unavailable for maintenance, updates, or due to factors beyond our control.

We'll give reasonable notice for planned downtime. For unplanned outages, we'll work to restore service as quickly as possible and communicate via email when appropriate.

Calso is $199 per month, or $1980 per year if you pay annually, in Australian dollars. That is the total you pay: we do not add tax, card surcharges or setup fees at checkout. Your subscription starts when you first pay and renews automatically until you cancel.

If you subscribed during early access, the price you pay does not increase while your subscription stays active. That is the founding-member commitment we make on our pricing page. If we change pricing for venues joining later, it does not change yours, and we will give you at least 30 days notice of any pricing change that does affect you.

Your phone number stays yours. Where we answer calls on an existing number, we do that by forwarding: we do not take ownership of it, and ending your subscription does not affect your control of it. Where Calso provisions a new number for you and you later cancel, that number returns to us.

You can cancel at any time from your dashboard, and cancelling stops the next renewal. If Calso is not right for your venue, tell us within 30 days of your first payment and we will refund every dollar you have paid. There is no eligibility test beyond telling us inside that window. Email admin@calso.com.au, we will reply within two business days, and the refund is returned through Stripe to the card you paid with. After that window we do not refund part of a billing period, except where the Australian Consumer Law requires it. Nothing in these terms limits any right you have under the Australian Consumer Law.

To the maximum extent permitted by law, Calso and Calso Pty Ltd are not liable for:

• Indirect, incidental, or consequential damages
• Loss of revenue, profits, data, or business opportunities
• Errors in AI-generated content or suggestions
• Actions taken by third-party services you connect
• Service interruptions or data loss beyond our reasonable control

Our total liability for any claim is limited to the amount you've paid us in the 12 months preceding the claim, or AUD $100, whichever is greater.

Nothing in these terms limits your rights under Australian Consumer Law or any other consumer protection laws that cannot be excluded by agreement.

You agree to indemnify us against any claims, damages, or expenses arising from your violation of these terms, your misuse of Calso, or your violation of any third party's rights.

You can close your account at any time from your dashboard Settings page, or by emailing us. We can terminate or suspend your account if you breach these terms, with reasonable notice where possible.

Upon termination, we'll retain your data for 30 days so you can export it, then delete it permanently. See our Privacy Policy for details on data retention.

We may update these terms from time to time. For material changes, we'll email you at least 14 days before the changes take effect. Continued use of Calso after changes take effect constitutes acceptance.

This power does not extend to the founding-member price. We will not amend section 09 in any way that increases the price of a subscription that was already active, for as long as that subscription stays active. Where a change affects your price, the 30 days notice in section 09 applies rather than the 14 days above.

If you disagree with updated terms, you can close your account before they take effect.

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria, except where mandatory consumer protection laws require otherwise.

Email: admin@calso.com.au

Post: Calso Pty Ltd, Melbourne, VIC, Australia