Frequently asked questions

Yes, right now and without signing up. Go to calso.com.au/talk and talk to it in your browser: ask it questions, have it take a booking or a message, or ask it how it works. It needs a microphone and nothing else. It's a demo, so nothing you say there books anything real.

Calso is an AI phone answerer for Australian businesses. You forward the calls you miss to it. It answers callers' questions from your own website, Google listing and setup interview, takes the message or the request (an appointment, a quote, a job or a callback) and texts it to you straight away. For cafes, restaurants and bars it also takes and manages table bookings.

If your phone rings when you can't answer it, it can. Calso works the same way for any local business: salons, barbers, tradies, mechanics, cleaners, clinics, trainers, accountants, shops and venues. It answers from what you've published and takes the details for everything else. There's a page for many kinds of business at calso.com.au/for.

No. Calso doesn't connect to salon, clinic, trade or workshop software such as Fresha, Timely, Cliniko or ServiceM8. It takes the request with the caller's name, number and what they need, and texts it to you straight away, so you can put it in your own system. Cafes, restaurants and bars are the exception: Calso takes and manages their table bookings itself.

It doesn't guess. If a caller asks something your website, Google listing and setup interview don't cover, Calso takes their name, number and question and texts them to you, so you can call back.

Yes, if they ask. Calso says it's an AI assistant answering for your business, and it never pretends to be a person.

No. Calso doesn't record calls, so there are no recordings to play back. What each caller wanted reaches you as a text.

Yes. You keep your number and forward the calls you don't answer (and calls that come in while you're on another call) to your Calso number. Callers still dial your usual number. To stop, turn forwarding off: on most mobiles that's ##61# and ##67#.

Usually under 15 minutes. Calso reads your website and Google listing, then a short setup interview (typed, or by voice if you'd rather) covers what they don't say. Then you get your Calso number, choose a plan, and set your phone to forward the calls you miss.

No. Forwarding is a short code you dial on your phone, and setup shows you the code for Telstra, Optus and Vodafone. On a VoIP or business phone system, ask your provider for "forward on no answer" and "forward on busy" to your Calso number.

Yes. During setup you choose whether to forward only the calls you don't answer or every call. We suggest starting with the calls you miss.

Two plans. Starter is $99 a month, sized for about 100 answered calls a month. Pro is $199 a month, or $1,980 a year ($165 a month), sized for about 500. Both are the same Calso, with no lock-in and 30-day money back from your first payment. Details at calso.com.au/pricing.

Only how many calls a month each is sized for: about 100 for Starter and about 500 for Pro. Pro can also be paid yearly. Everything Calso does is in both.

Calls are still answered. Nothing is cut off and nothing is charged extra. You can move to Pro, sized for about 500, any time.

No. Instead, there's 30-day money back from your first payment: if Calso isn't right for your business, tell us within 30 days of your first payment and we'll refund every dollar. You can also hear it answer before you pay anything, at calso.com.au/talk.

Yes. There's no lock-in contract. Cancel whenever you like, and turn call forwarding off so calls ring through to you as before.

Your data is encrypted in transit and at rest. The database is in Sydney; hosting and AI processing use services in the United States, and voice is processed by ElevenLabs in the US and EU. Our privacy policy names every provider. We don't sell your data or use it to train AI models.

You, through your own login. We use it only to run Calso for you, through the service providers named in our privacy policy, and we never sell it or share it for marketing.

Yes, any time. Turn call forwarding off on your phone and calls ring through to you as before. Nothing about your number changes.